Hi,
Thank you for reaching out.
I’m very sorry to hear that you still have not received your jumper and that you feel you have not received a response. I completely understand how disappointing this is, especially since you were looking forward to the item.
We checked our inbox, but we have not received any previous emails from you at **[info@ateliersoriano.com](mailto:info@ateliersoriano.com)**. It’s possible the messages were sent to a different address or did not come through properly.
Could you please email us at **[info@ateliersoriano.com](mailto:info@ateliersoriano.com)** with your order number, or reply here with your order number and the email address used at checkout? Once we have that information, we can locate your order and help resolve this as quickly as possible.
Thank you, and we’re sorry again for the inconvenience.
Kind regards,
Atelier Soriano Customer Care